Shipping policy

At ALAM'S, we are committed to delivering your order safely and efficiently within the United Arab Emirates (UAE).

Processing Time

Orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or UAE public holidays will be processed on the next business day

Delivery Time

Standard delivery within the UAE takes approximately 2–5 business days, depending on your location.

Shipping Charges

Shipping charges are calculated automatically at checkout based on your delivery location. Promotional complimentary shipping within the UAE may be offered during selected campaigns.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email along with your tracking number (where available), allowing you to monitor your shipment.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to weather conditions, public holidays, customs inspections, or courier service disruptions.

Shipping Coverage

ALAM'S currently ships within the United Arab Emirates (UAE) only.

International shipping will be introduced in the future.

Order Tracking

A tracking number will be provided by email once your order has been dispatched, allowing you to monitor your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. ALAM'S is not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, unexpected delays caused by weather conditions, customs inspections, public holidays, or courier services may occur.

Need Assistance?

If you have any questions regarding your shipment, please contact our Customer Care Team. We are always happy to assist you.