Refund policy

 At ALAM'S, we are committed to delivering premium-quality fashion, timeless craftsmanship, and exceptional customer service.

Returns & Exchanges

At ALAM'S, we are committed to delivering premium-quality fashion and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help.

Exchanges

We gladly offer size exchanges within 7 days of receiving your order, subject to stock availability.

To qualify for an exchange:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags and packaging must be attached.
  • Proof of purchase is required.
  • The requested size must be available.
  • All returned items are inspected upon receipt before an exchange or refund is approved.

If the requested size is unavailable, we may offer store credit or another suitable alternative.

Refunds

Refunds are only available if:

  • You receive a damaged or defective item.
  • You receive the wrong product.
  • The item has a manufacturing defect.

Refund requests must be submitted within 48 hours of delivery, along with clear photographs of the item and packaging.

Approved refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

Non-returnable Items

The following items cannot be returned or refunded:

  • Sale or discounted items.
  • Customized or altered garments.
  • Made-to-order products.
  • Gift cards.
  • Items that have been worn, washed, damaged, or have perfume or fragrance applied.
  • Items returned without original tags or packaging.
  • For hygiene reasons, garments showing signs of wear, makeup, deodorant, perfume, or alteration cannot be accepted for return or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to an error on our part. ALAM'S is not responsible for returned parcels that are lost or damaged during transit. We recommend using a tracked shipping service.

Contact Us

If you have any questions regarding returns or exchanges, please contact our Customer Care Team before sending any item back.