Returns & Exchange Policy

Returns & Exchange Policy

At ALAM'S, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.

Exchange Eligibility

We accept exchange requests within 7 days of receiving your order.

Items must be:

  • Unworn
  • Unwashed
  • Undamaged
  • In their original condition
  • With all original tags attached

Non-Exchangeable Items

For hygiene and quality assurance, we cannot accept exchanges for:

  • Items that have been worn or washed
  • Damaged items caused by improper use
  • Items without original tags
  • Sale or promotional items (unless defective)

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photographs of the item.

We will arrange a replacement or appropriate resolution.

Refunds

Refund eligibility will be assessed in accordance with UAE consumer regulations and the circumstances of each order.

Approved refunds will be processed using the original payment method.

How to Request an Exchange

Please contact our customer support team with:

  • Your order number
  • Your full name
  • Reason for the exchange
  • Clear photographs (if applicable)

Additional Conditions

For hygiene and quality assurance, exchange requests cannot be accepted if the garment:

  • Has been worn or washed.
  • Has perfume, body spray, deodorant, smoke, or any other noticeable odour.
  • Has makeup, stains, or other marks.
  • Has been altered or damaged after delivery.
  • Does not have its original tags attached.

Important Notes

Please inspect your order upon delivery and contact us immediately if there are any issues.

ALAM'S reserves the right to refuse exchanges that do not meet the conditions outlined above.