Frequently Asked Questions
Frequently Asked Questions
How do I choose the right size?
Please refer to our Size Guide available on every product page. If you need further assistance, our team will be happy to help you select the perfect fit.
Do you deliver across the UAE?
Yes. We deliver throughout the United Arab Emirates. Delivery times are shown during checkout and may vary depending on your location.
When will my order be dispatched?
Orders are carefully prepared and dispatched within our standard processing time. Once your order has been shipped, you'll receive a confirmation email with tracking details.
How should I care for my garments?
Care instructions vary by fabric.
- Cotton garments may be hand washed or machine washed on a gentle cycle.
- Chiffon and heavily embroidered garments should be professionally dry cleaned.
- Use a light garment steamer if needed.
- Do not use a hot iron directly on delicate fabrics or embroidery.
Can I exchange my order?
Yes. Please refer to our Returns & Exchange Policy for full details regarding eligibility and exchange conditions.
Do you offer refunds?
Refunds are handled according to our Returns & Exchange Policy. Please contact our customer support team if you require assistance.
How can I contact ALAM'S?
You can contact us through our Contact page or by using the customer support details provided on our website.
Are your designs exclusive?
Our collections are thoughtfully designed to combine modern Arabian elegance with timeless sophistication, reflecting the signature style of ALAM'S.